Returns & Exchanges
We offer 90 Days Free Returns on all orders.
To start a return, email support@marlowmirrors.com with subject "Request a return'. Our Support Team will review this request and once accepted produce a collection for your items.
Returning items will be collected by our 2 man delivery service. Please ensure that you double check you have provided us with your best and correct contact number and address details.
Please ensure to return all items in their original packaging. Items which aren't received in their original packaging may be subject to a repackaging fee of £15.
Refunds
Your order will be refunded within 1 working day of it being received at our offices.
Exchanges
This service is Free. To begin, contact our Support Team via support@marlowmirrors.com and an advisor will be happy to help.
The item I wish to exchange to is more in price than my original order
Upon arranging your exchange, our Support Team will send you a payment request invoice to the email address which you used to place your order.
The item I wish to exchange to is less in price than my original order
Should this be the case, our Support Team will process a partial refund of the difference within 1 working day of your items being collected from your property.
Returning / Exchanging Damaged Items
Any items which are damaged must be advised to our Support Team via support@marlowmirrors.com within 7 working days from taking delivery.